duday Privacy Policy

Last updated: June 2025. This policy explains how duday collects, uses, and protects your personal information.

1. Information We Collect

When you register and use the duday platform, we collect the following categories of information:

  • Account information: Your name, email address, date of birth, and login credentials provided during registration.
  • Identity verification data: Government-issued identification documents collected where required for age verification or anti-money laundering compliance.
  • Payment and transaction data: Deposit and withdrawal records, transaction amounts in Philippine Peso (PHP / ₱), and the payment method types used. We do not store full card numbers or full e-wallet credentials directly.
  • Device and browser data: IP address, browser type, operating system, device identifiers, and general location derived from your IP.
  • Usage data: Pages visited, game sessions accessed, navigation patterns within the platform, and session duration.
  • Cookies and similar technologies: Data collected via cookies and browser storage as described in the Cookies section below.
  • Communication records: Messages sent to our support team, including live chat transcripts and email correspondence.

2. How We Use Your Information

duday uses the information we collect for the following purposes:

  • To create and manage your account, verify your identity and age, and enable access to platform features.
  • To process deposits and withdrawals in Philippine Peso and maintain accurate transaction records.
  • To provide customer support and respond to account or payment inquiries.
  • To comply with legal obligations including anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and applicable Philippine laws.
  • To improve platform performance, identify technical issues, and optimize user experience.
  • To detect and prevent fraud, account abuse, and violations of our Terms and Conditions.
  • To send service-related notifications such as account activity alerts, security updates, and policy change notices. We do not send unsolicited marketing communications without your consent.

We process your data only to the extent necessary for these purposes. We do not sell your personal data to third parties for their own marketing use.

3. Cookies and Tracking Technologies

The duday platform uses cookies and similar browser-based technologies to support platform functionality and improve the user experience. These include:

  • Session cookies: Required to keep you logged in during a session. These are deleted when you close your browser.
  • Preference cookies: Store settings such as language preferences to reduce the need to re-enter them on future visits.
  • Analytics cookies: Used to understand how users navigate the platform — which sections are visited most, how long sessions last, and where navigation issues may occur. This data is analyzed in aggregate and is not used to personally identify individual users.
  • Security cookies: Help detect unusual activity such as login attempts from unrecognized devices.

You can manage cookie settings through your browser's privacy controls. Disabling certain cookies may affect the functionality of some platform features, including maintaining your login session.

4. Data Storage and Security

Personal data collected by duday is stored on secured servers. We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure. These measures include:

  • Encrypted data transmission using HTTPS across the platform.
  • Access controls limiting data access to authorized personnel only, on a need-to-know basis.
  • Regular security assessments of our systems and infrastructure.
  • Procedures for responding to potential data security incidents in a timely and transparent manner.

While we take reasonable steps to protect your data, no method of electronic storage or transmission over the internet is completely secure. We encourage you to use a strong, unique password for your duday account and to log out from shared devices after each session.

We retain your data for as long as your account is active or as required by applicable law. If you request account closure, we will delete or anonymize your personal data subject to any legal retention obligations that apply.

5. Sharing Information with Third Parties

duday does not sell your personal information. We may share your data with third parties only in the following limited circumstances:

  • Payment processors: To facilitate deposits and withdrawals in Philippine Peso using local payment channels. These providers are bound by their own privacy and security obligations.
  • Identity verification providers: For age and identity verification required under applicable compliance regulations.
  • Legal and regulatory authorities: Where we are legally required to disclose information in response to a valid request from a government authority, court order, or applicable law.
  • Service providers: Third-party companies that assist with platform operations such as technical infrastructure or customer support tools, under contractual obligations that limit their use of your data.

In all cases, data sharing is limited to what is necessary for the specific purpose. We do not authorize third-party service providers to use your data for their own independent marketing or commercial purposes.

6. Your Rights and Minor Protection

As a registered user of the duday platform, you have the following rights with respect to your personal data:

  • Right of access: You may request a copy of the personal data we hold about you.
  • Right to correction: You may request that inaccurate or outdated information in your account be corrected.
  • Right to deletion: You may request that your personal data be deleted, subject to any legal obligations that require us to retain certain records.
  • Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team at [email protected] or visit the FAQ page for guidance on submitting account-related requests.

Protection of minors: The duday platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has registered an account, we will suspend the account and remove the associated data promptly. If you believe a minor has accessed the platform, please notify us at [email protected] immediately.

7. Policy Updates and Contact

duday may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When material changes are made, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically.

Your continued use of the platform after an updated policy is posted constitutes your acceptance of the changes. If you do not agree with the updated terms, you should discontinue use and request account closure.

If you have questions about this Privacy Policy, how your data is handled, or wish to exercise a data rights request, you can reach us at:

We aim to respond to all privacy-related inquiries within a reasonable timeframe. For account-specific support, registered members can also use the live chat feature available within the platform.

Have Questions About Your Data?

Check the FAQ for platform guidance, or register to get started. Your privacy matters to us at duday.

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